Remote Outbound Call Center Representative

Vitalant • Tempe, AZ

1d • $16 - $18 • Remote

About The Position

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator. In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day. If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.

Requirements

• Positive attitude and strong communication skills
• Comfortable spending most of the workday on the phone
• Goal-oriented and motivated by performance metrics
• Ability to stay resilient and professional when facing rejection
• Strong multitasking and computer skills
• Dependable attendance and punctuality
• Ability to work independently in a remote setting
• Candidates must reside within 30 miles of Tempe Arizona, Albuquerque, New Mexico, Las Vegas, Nevada, or Denver, Colorado. Applications from outside these areas will not be considered at this time.

Nice To Haves

• Customer service experience
• Call center experience
• Appointment scheduling, sales, collections, or outreach experience

Responsibilities

• Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)
• Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)
• Build rapport and provide excellent customer service
• Encourage donors to continue supporting lifesaving causes
• Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
• Maintain accurate donor information and appointment details
• Meet daily and weekly performance goals and metrics
• Work collaboratively in a supportive remote team environment

Benefits

• Fully remote opportunity
• Meaningful work that impacts lives
• Supportive team culture
• Paid training
• Stable full-time schedule
• Opportunity to grow and develop professionally
• You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed