Call Center Representative
LC SERVICES 1 LLC•Hickory, NC
•Onsite
About The Position
Join a dedicated team committed to providing exceptional service to our patients. We are looking for a dynamic and friendly individual to become a key member of our call center. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for delivering top-notch customer service, we’d love to hear from you!
Requirements
- High school diploma or equivalent.
- 1-2 years of dental experience, required
Nice To Haves
- Experience in the dental industry or phone-based customer service, especially in high call volume settings.
- Strong written and verbal communication skills.
- Proactive and resourceful approach to problem-solving.
- Excellent organizational skills with the ability to prioritize tasks independently.
- Professional and supportive demeanor with patients.
- High accuracy in typing and data entry.
- Outgoing personality with a talent for building rapport over the phone.
- Motivation to meet and exceed company goals.
- Bilingual abilities are a plus.
- OMS software experience, preferred
Responsibilities
- Professionally handle incoming calls to schedule appointments for new and existing patients, ensuring timely and efficient service.
- Direct calls to the appropriate departments or individuals as necessary.
- Accurately collect and update patient and insurance information using Open Dental software.
- Engage in cross-training across various departments, with opportunities for rotational duties.
- Meet scheduling targets and consistently deliver high levels of customer satisfaction.
- Manage a large volume of inbound calls with compassion and professionalism, addressing inquiries and concerns effectively.
- Demonstrate excellent telephone etiquette, active listening, and adept problem-solving skills.
- Make outbound calls to insurance companies and patients to verify eligibility, gather necessary information, and schedule appointments across multiple locations.
- Take part in projects, meetings, and complete additional tasks as directed by the leadership team.
Benefits
- Competitive pay.
- Medical, Vision, and Dental Insurance.
- 401k with matching contributions.
- Paid Time Off (PTO) and Holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
