Hybrid Call Center Representative $26/HR - IMMEDIATE HIRE
About The Position
The Call Center Representative provides phone and email support to online banking customers, answering questions and resolving concerns with professionalism and a strong customer-service focus. The role supports online banking call volume, responds to internal and external email inquiries, and serves as a service liaison between Eastern Bank customers and third-party service providers. It also involves setting up new online accounts and maintaining existing accounts. The representative may assist other call center areas as needed. The position is based in Wakefield, Massachusetts, with on-site training required and remote work after training; the posting also identifies the workplace as hybrid. This is a contract-to-hire opportunity. The required schedule includes four weekdays and every Saturday from 9:00 a.m. to 3:00 p.m.; possible weekday shifts are 9:30 a.m.–6:30 p.m., 10:00 a.m.–7:00 p.m., or 11:00 a.m.–8:00 p.m. The listed pay range is $23.00–$26.00 per hour.
Requirements
- At least 2 years of call center or banking experience.
- Excellent communication skills.
- Proficiency with Microsoft Office.
- Availability to work four weekdays and every Saturday from 9:00 a.m. to 3:00 p.m.
- Availability to attend on-site training in Wakefield, Massachusetts.
Responsibilities
- Provide professional phone and email service to online banking end users and address their questions and concerns.
- Support online banking call volume for the customer service center.
- Respond promptly and efficiently to internal and external email inquiries using strong written communication skills.
- Serve as a service liaison between Eastern Bank online customers and third-party service providers.
- Process new online account setups and maintain existing online accounts.
- Assist other areas of the call center as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
