Hybrid Banking Representative $24-$26/HR - IMMEDIATE HIRE
About The Position
The Banking Representative provides phone and email support to Eastern Bank online banking customers. The role answers customer questions and concerns, supports online banking call volume, and responds to internal and external email inquiries promptly and efficiently. It also serves as a liaison between online customers and third-party service providers, processes new online account setups, and maintains existing online accounts. The representative may assist other call center areas as needed. This is a contract-to-hire position based in Wakefield, Massachusetts. The posting describes the work as hybrid and says the role becomes fully remote after training; on-site availability is required for training. The position is full-time and requires four weekdays plus Saturday each week. Saturday hours are 9 a.m.–3 p.m.; possible weekday shifts are 9:30 a.m.–6:30 p.m., 10 a.m.–7 p.m., or 11 a.m.–8 p.m. The listed pay range is $23–$26 per hour. The posting also advertises $24–$26 per hour in its headline.
Requirements
- At least 2 years of call center or banking experience.
- Excellent communication skills.
- Proficiency in Microsoft Office.
- Availability to work four weekdays and Saturday every week; Saturday hours are 9 a.m.–3 p.m., with one of the listed weekday shifts.
- Availability to be on site in Wakefield for training.
Responsibilities
- Provide professional, personable service to online banking users by phone and email, addressing their questions and concerns.
- Deliver customer service and support online banking call volume for the customer service center.
- Respond promptly and efficiently to internal and external email inquiries using strong written communication.
- Serve as a service liaison between Eastern Bank online customers and third-party service providers.
- Process new online account setups and perform ongoing maintenance on existing online accounts.
- Assist other areas of the call center as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
