Call Center Representative - STARTING MAY 4TH

TEKsystems•Nashville, TN

2d•Onsite

About The Position

This position is for a Call Center Representative starting May 4th, with an urgent need for a candidate. The role involves making outbound calls related to hail-damaged automobiles and handling a high volume of inbound calls (100-110 per day) from insurance members with damaged vehicles. The primary purpose of these calls is to assist insurance members with their hail claims, schedule damage estimates with adjustors, and guide claimants through the repair process. Representatives will explain the program details, including estimates, repair scheduling, auto repairs, and rental car arrangements. In addition to phone calls, the role also requires answering customer questions via website chat.

Requirements

Comfortable making 100+ outbound calls per day.
Good call center experience.
Technology savvy - comfortable with dual monitors, multiple web-based programs, SMS Chat functions, and working in MS Teams.
High School or GED education.
Prior call center experience or retail customer service handling volume customers in a time-sensitive environment is ideal.

Responsibilities

Make outbound calls related to hail-damaged automobiles.
Handle 100-110 inbound calls per day from insurance members with damaged automobiles.
Assist insurance members with their hail claims.
Schedule estimates for damage with an adjustor.
Walk claimants through the process to get their automobile repaired timely.
Explain the program from estimate, repair scheduling, auto repairs, rental car, etc.
Answer questions via website-chat.