Call Center Representative

Barksdale Federal Credit Union • Bossier City, LA

3d • Onsite

About The Position

As a Call Center Representative, you will be responsible for handling a diverse range of member service calls in a prompt and courteous manner. You will address and resolve member inquiries and issues related to accounts, orders, payments, products, and services, ensuring a high level of satisfaction. This role includes actively cross-selling products and services to enhance member relationships. This is a high contact position that requires the ability to deal effectively with members by telephone, in writing and via Internet. This role involves managing approximately 25,000 incoming calls and over 35,000 transactions annually.

Requirements

• High school graduate or equivalent.
• At least one year experience in customer service or call center required.
• Strong communication skills with a professional and courteous demeanor.
• Ability to handle high call volumes and multiple tasks simultaneously.
• Basic understanding of financial services and products provided by the credit union.
• Proficiency in using computer applications and learning new software systems.

Responsibilities

• Handling a diverse range of member service calls in a prompt and courteous manner.
• Addressing and resolving member inquiries and issues related to accounts, orders, payments, products, and services.
• Ensuring a high level of member satisfaction.
• Actively cross-selling products and services to enhance member relationships.
• Dealing effectively with members by telephone, in writing and via Internet.
• Managing approximately 25,000 incoming calls and over 35,000 transactions annually.

Benefits

• Medical, Dental & Vision Insurance
• 24/7 Teledoc Health Access
• Mental Health Support through Employee Assistance Program (EAP)
• Paid Life & Long-Term Disability Insurance
• Wellness Programs
• Generous Paid Time Off (156 hours annually)
• 8 paid holidays
• Volunteer Time & Opportunities
• 401(k) with Company Match
• Financial Wellness Tools (free financial advising, free Barksdale Federal Credit Union membership, and education around money management)
• Education Assistance Program (reimbursement for up to 90% of tuition costs)
• Career Development (in person and online training, certifications, leadership programs)
• Employee Recognition & Milestones (service anniversary program)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED