Call Center Representative

Help at Home•New York, NY

8d•Onsite

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Call Center Representative who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We offer weekly pay between $22.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5pm or 9am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Requirements

Minimum of 2 years in customer service, call center, or inside sales experience
Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously
Strong problem-solving skills: ability to deal with conflict in a professional manner.
Ability to effectively communicate externally as well as internally with all levels of the organization.
Ability to multitask and manage multiple responsibilities.
Demonstrates compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Proficiency in CRM software like Salesforce
Proficient with Microsoft Office Suite.
High School Diploma or GED required.

Nice To Haves

Medicaid, Waiver and Home Healthcare experience preferred
Experience managing relationships with distribution partnerships and/or referral sources a plus.

Responsibilities

Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
Qualify prospective clients for home care services and ensure alignment with program eligibility
Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
Conduct follow-ups with existing leads and those in our database who have not yet initiated services
Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
Meet performance goals, including a target of 10 new client starts per month
Deliver compassionate, mission-aligned service on every call
Perform other job-related duties as needed