Call Center Representative Full-Time (Bilingual - English & Spanish)

Palisades Federal Credit Union • Town of Clarkstown, NY

4d • $20 - $24 • Onsite

About The Position

To assist existing and potential members with their telephone and internet requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Requirements

• Bilingual - Spanish & English speaking required
• Six months to two years of similar or related experience.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Listening and telephone skills; able to operate a 10-key calculator and computer keyboard, able to make decisions with minimal information.

Responsibilities

• Assists existing and potential members with their telephone and internet requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.
• Ensures the appropriate records are maintained and required reports are prepared.
• Maintains member account information in core banking system
• Assists with backup coverage for branch tellers as needed.
• Performs other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED