Bilingual (Spanish & English) Call Center Representative # 26-24374

US Tech Solutions • Tulsa, OK

10d • Hybrid

About The Position

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. This role involves handling inbound and outbound customer contacts, supporting both English and Spanish languages. Agents must be located in the United States and can be remote or in-house. Remote agents must comply with United States Government contract requirements. All personnel must comply with the Client’s background check process and criteria, including federal background checks for access to sensitive information and state-specific checks for state programs.

Requirements

• High school diploma or G.E.D.
• 2 or more years of customer service or other telephone experience.
• Experience working with organizational functions and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Experience working with and skilled in the use of help desk software.
• Must be able to work M-F shift ranging between 6:00am - 9:00pm Central Time.
• Must be located in the United States.
• Must comply with Client’s background check process and criteria.
• Must undergo federal background checks if accessing TSA and FBI contract sensitive information, SSI and/or PII.
• Must undergo state-specific background checks, as required by program.

Nice To Haves

• Bilingual (Spanish & English)

Responsibilities

• Answers telephones and responds to basic customer questions using established methods provided in training.
• Forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED