Call Center Representative- Pharmacy Technician (Onsite)

Walgreens • Chandler, AZ

22d • $18 - $25 • Onsite

About The Position

In accordance with state and federal regulations, the Call Center Representative performs data entry and patient registration, resolves third-party rejects, and responds to high-volume customer inquiries under direct supervision. The role follows standard operating procedures and Company policies and uses pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department.

The employee must obtain and maintain an active pharmacy technician license or certification. This credential must be obtained within the first 90 days of employment.

Requirements

• Basic-level PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and completing online forms.
• Intermediate keyboarding skills, including at least 25 WPM, touch typing, and document formatting.
• Effective written and verbal communication skills.
• Must be at least 18 years old.
• Must obtain an active pharmacy technician license or certification within the first 90 days and maintain it.

Nice To Haves

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months of pharmacy technician experience with a certificate or registration granted by a state Board of Pharmacy or a nationally recognized certification agency.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Intermediate to advanced keyboarding skills, including at least 35 WPM, touch typing, and document formatting.
• Fluency in Spanish and English.

Responsibilities

• Process new patient registrations by entering data into the appropriate system using Walgreens prescription data entry procedures and guidelines.
• Handle patient prescription requests in accordance with HIPAA guidelines and enter refill orders for processing.
• Troubleshoot missing prescription information, interpret medical abbreviations (SIG codes), and resolve data-entry-related exceptions.
• Handle patient correspondence through inbound calls, chats, and emails, and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting claims according to individual plan requirements.
• Call insurers and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
• Assist pharmacists at the facility and at other locations.
• Identify and communicate issues to senior-level staff as appropriate.
• Obtain an active pharmacy technician license or certification within the first 90 days and maintain it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed