Call Center Representative - PART TIME/DAY

Island View Casino Resort • Gulfport, MS

2d • Onsite

About The Position

The Call Center Representative is responsible for providing superior service to both the internal and external guests. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by following the prescribed script while handling the calls. Utilizes several computer programs simultaneously to obtain all of the information required to effectively service the guests. Processes online reservations for hotel rooms Receives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information. Utilizes computer systems to access information and effectively process dinner reservations using established departmental procedures. IF YOU ARE HAVING TROUBLE LOGGING IN TO YOUR ISLANDVIEWCASINO.COM ACCOUNT, PLEASE CONTACT TECHNICAL SUPPORT 1-888-772-9773. Must be able to use all equipment associated with the position, including but not limited to, computer keyboard, Cisco Call Manager software, paging system and two-way radios. Cross training to achieve proficiency in both PBX and Reservations System is required.

Requirements

• Ability to use computer keyboard.
• Ability to use Cisco Call Manager software.
• Ability to use paging system.
• Ability to use two-way radios.
• Proficiency in PBX system.
• Proficiency in Reservations System.

Responsibilities

• Expedite all incoming calls in a timely and accurate manner.
• Respond to guest questions.
• Handle guest requests for services by following the prescribed script.
• Utilize several computer programs simultaneously to obtain information.
• Process online reservations for hotel rooms.
• Receive internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.
• Utilize computer systems to access information and process dinner reservations.
• Use all equipment associated with the position, including computer keyboard, Cisco Call Manager software, paging system and two-way radios.
• Achieve proficiency in both PBX and Reservations System through cross-training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed