Call Center Representative

AmeriCU Credit Union • Liverpool, NY

2d • $19 - $22 • Onsite

About The Position

AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative, you will be the voice of AmeriCU—supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.

Requirements

• Strong communication skills (verbal and written across phone, chat, and email)
• Ability to multitask and thrive in a fast-paced, high-volume environment
• Customer-focused mindset with strong problem-solving skills
• Comfort with technology and digital service platforms

Nice To Haves

• Sales and relationship-building experience preferred
• Detail-oriented with a commitment to compliance and accuracy

Responsibilities

• Manage a high volume of inbound and outbound member interactions in a timely, professional manner
• Build strong relationships by providing exceptional service and identifying member needs
• Resolve member inquiries and issues while recommending relevant products and services
• Process loan applications and maintain knowledge of underwriting guidelines and procedures
• Educate members on digital banking tools and alternative service channels to enhance their experience
• Maintain accurate member records within core and CRM systems
• Meet or exceed individual performance goals and contribute to team success
• Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
• Stay current on products, services, and internal processes through ongoing learning and development
• Maintain operational readiness by following procedures and reporting equipment issues
• Register with and maintain records in the NMLS system as required

Benefits

• Competitive Medical, Dental, and Vision plans
• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• 401(k) with employer match after one year
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• Employee appreciation events and a collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed