Call Center Representative

Lee County Tax Collector•Fort Myers, FL

11h•Onsite

About The Position

Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day. The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality.

Requirements

High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience.
Proficiency in Microsoft Office and valid Florida driver’s license required.
Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively.

Nice To Haves

Bachelor’s degree in business management or related field
Ability to speak a second language

Responsibilities

Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
Responds to customer requests or concerns, research problems and initiates problem resolution.
Performs general clerical tasks; maintains and updates customer records.
Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
Other duties as assigned.