Call Center Representative - FlexStaff

Northwell • Village of New Hyde Park, NY

2d • $20 - $22 • Onsite

About The Position

FlexStaff is seeking a temporary Call Center Representative for our client, a multidisciplinary company offering Physical Therapy, Occupational Therapy, Speech Therapy, Massage and Acupuncture services. This is a long-term temporary position located in Garden City with an hourly rate of $20-22/hr. Under the direct supervision of the Patient Satisfaction Manager, the call center representative is responsible for assisting in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care.

Requirements

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Responsibilities

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED