Call Center Representative (Entry Level)

TEKsystems • Pensacola, FL

7d • $20 - $20 • Hybrid

About The Position

This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with questions regarding their account. Looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders. This is a Contract to Hire position based out of Pensacola, FL. The position is anticipated to close on Jul 20, 2026.

Requirements

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Proficiency with computers, and strong typing skills
• Ability to ask prying questions and diffuse tense situations when needed
• Strong time management and decision-making skills
• Adaptability and accountability
• Dependability and commitment
• Ability to meet teleworking guidelines including satisfactory performance & attendance
• Minimum of 50 mbps download speed and 25 mbps upload speed (for hybrid schedule)
• Ethernet connection required (for hybrid schedule)
• Ability to setup and install workstation equipment within 8-12 feet of modem/router (for hybrid schedule)
• Workspace must be free of distractions (for hybrid schedule)
• Previously established/installed high-speed internet connection (non-satellite) which is not public or shared (for hybrid schedule)

Nice To Haves

• Candidates must be open to working the weekend (Saturdays or Sundays)

Responsibilities

• Taking back-to-back inbound calls
• Assisting members with questions regarding their account
• Resolving needs quickly while providing excellent service
• Navigating two monitors and several programs on a computer

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED