Entry Level Call Center Rep

TEKsystems • San Antonio, TX

3d • $18 - $18 • Onsite

About The Position

Launch your career with paid training and a path to full-time remote work. If you enjoy helping people, solving problems, and working with technology, this is a strong opportunity to build your customer support career. You’ll start in a structured, fully on-site training and onboarding environment designed to set you up for success. This is a contract-to-hire opportunity, meaning you’ll begin on contract for the first 4 months, and upon successful conversion to a full-time employee, you’ll become eligible to work remotely.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Comfortable using Windows, Microsoft Excel, Microsoft Word, and Google Docs
• Familiarity with digital streaming services and common streaming devices
• Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Responsibilities

• Support customers through phone and chat
• Assist with account management, billing questions, content inquiries, and basic site/app navigation
• Troubleshoot common issues related to streaming services, devices, and network functionality
• Recommend products and services during customer interactions
• Deliver a professional, consistent experience across multiple systems and customer needs
• Document customer issues clearly and accurately

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED