Call Center Representative (2nd Shift)

TEKsystems•San Antonio, TX

5d•$18 - $18•Hybrid

About The Position

We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience. This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high‑volume environment. This position is 100% onsite for the first 90 days. After conversion, employees may be eligible for remote work based on performance and meeting home‑office technical requirements.

Requirements

At least 1 year of customer service experience
Must pass a Call Center Telephone Skills assessment
Attendance is critical — no schedule changes or planned PTO during the contract period

Nice To Haves

Preference for call center experience

Responsibilities

Assist viewers via phone and chat with: Account and billing questions, Basic troubleshooting and streaming issues, Content inquiries, Navigation of apps and websites
Recommend appropriate streaming products during each interaction
Navigate multiple systems and tools
Document all viewer interactions accurately
Maintain high productivity in a fast-paced environment (50–70 contacts per day)
Adapt to changing priorities and product updates
Perform additional duties as assigned