Call Center Representative

Cellular Sales Verizon Authorized Retailer • Colorado Springs, CO

19h • Onsite

About The Position

Cellular Sales is growing and looking for determined individuals to grow their careers in a fast-paced, thriving environment. Cellular Sales offers a rewarding career with a family atmosphere, valuing diversity and inclusion. As Verizon's premier retail partner, we have a 30-year reputation for providing unmatched in-person customer experiences and are expanding our team of 7,000+ employees. This role provides ongoing support to the current sales force, requiring creative and analytical candidates who can improve existing procedures and methods, and take feedback to enhance productivity.

Requirements

• High School diploma or GED
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Nice To Haves

• Previous office experience
• Proficient in Microsoft Office
• Knowledge of customer service principles and practices
• Experience in a call center or customer service environment
• Data entry and typing skills (including 10 key)
• College degree preferred
• Positive attitude

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Take feedback and criticism to improve productivity and character

Benefits

• Development
• Culture that values diversity and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED