Case Manager

Internet Brands • Minneapolis, MN

2d • Hybrid

About The Position

Premier Disability Services, a division of Internet Brands, is seeking qualified Call Center Representatives to join their high-volume call center team. Premier Disability Services, LLC® is a full-service social security disability advocacy firm that assists individuals in successfully obtaining their Social Security Disability benefits. The company assists over 100,000 individuals in filing their applications successfully each month. This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Call Center Representatives have the opportunity for long-term advancement while changing people’s lives for the better.

Requirements

• Two (2) years high-volume call center experience.
• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
• Must have sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.

Nice To Haves

• Two (2) years Customer Service/Sales experience preferred.

Responsibilities

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigate multiple computer windows to access several systems in a proficient manner.
• Handling all callers with efficiency, courtesy and respect.
• Meet daily metric goals and monthly audits.

Benefits

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!
• Health insurance options such as medical, dental, and vision coverage
• Flexible spending accounts (FSA) for medical and dependent care
• Short-term and long-term disability insurance
• Life and AD&D insurance
• 401(k) retirement savings plan with a company match
• Paid time off (PTO)
• Paid holidays
• Commuter benefits
• Employee Assistance Program (EAP)
• Well-being coaching services
• Voluntary benefits such as home, auto and pet insurance
• Discounted legal and financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed