Call Center Representative
TEKsystems•Fort Wayne, IN
•$16 - $16•Hybrid
About The Position
Accountable for scheduling appointments, following and reinforcing all policies for case scheduling, and communicating information for each scheduled appointment. This role is also accountable for auditing and/or completing electronic documentation of patient and case information in a timely manner. The representative will work under pressure to meet deadlines while maintaining a high degree of quality and must have the ability to communicate effectively and efficiently with patients, peers, and superiors on a daily basis.
Requirements
- 1+ year(s) of Call Center experience to work remote
- Attention to detail with data entry
- Ability to communicate effectively and efficiently with patients, peers and superiors on a daily basis
- Ability to think quickly and react professionally
- Must live in Indiana to work from home
Responsibilities
- Scheduling appointments
- Following and reinforcing all policies for case scheduling
- Communicating information for each scheduled appointment
- Auditing and/or completing electronic documentation of patient and case information in a timely manner
- Working under pressure to meet deadlines while maintaining a high degree of quality
- Communicating effectively and efficiently with patients, peers and superiors on a daily basis
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
