Call Center Representative - Oral Surgery (Bilingual)

Community Dental Partners • Denton, TX

1d • Onsite

About The Position

Community Dental Partners is seeking a Bilingual Call Center Representative for their Oral Surgery department in Denton, TX. This role focuses on providing communication support to patients via phone, aiming to create a unique experience both on the phone and in the practice. The Call Center Specialists handle inbound calls and make outbound calls to patients based on referrals from the practice. Their primary responsibility is to schedule appointments for oral surgery and orthodontics patients, confirm appointments, and assist patients with their needs according to outlined processes. The company offers growth opportunities, merit increases, paid training, and a comfortable work environment.

Requirements

• Ability to work in a fast-paced environment.
• Flexibility to handle multiple priorities while maintaining a high level of professionalism.
• Proficiency using the Google Suite of products.
• Proficiency in relevant computer applications and call center systems.
• Excellent typing skills.
• Fluency in English & Spanish.
• High school diploma or equivalent.

Nice To Haves

• Dental experience preferred but not required.

Responsibilities

• Answer inbound calls for oral surgery and orthodontics patients.
• Call patients when referrals are received from the practice.
• Schedule appointments based on patient needs.
• Follow outlined processes to confirm appointments.
• Assist patients with their needs.
• Provide excellent phone skills, including clear and articulate communication.
• Accurately describe services to patients and collect information.
• Provide a superior customer service experience through the phone.
• Meet departmental goals for inbound and outbound calls.
• Convert leads into appointments.

Benefits

• Dental insurance
• Growth opportunities
• Merit increases
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED