Bilingual Call Center Representative
Perdue, Brandon, Fielder, Collins and Mott L.L.P.•Lubbock, TX
•Onsite
About The Position
Perdue Brandon is a high-volume collection firm that offers a professional, yet casual environment. We are in search of a team member for our Collections Department to assist in the collection of delinquent tax accounts through varying communication methods and possible suit preparation. We pay our Call Center Representatives a competitive wage of $15.00/hour.
Requirements
- High School diploma or equivalent (Required)
- Strong oral and written communication skills
- Proficiency in Microsoft Office, specifically Word, Excel and Outlook
- Ability to meet deadlines, work under pressure and prioritize tasks
- Strict attention to detail
- Ability to work independently
- Strong proficiency at multi-tasking
- Punctuality and dependability
Nice To Haves
- Previous Office Experience
- Experience in a law office, collections environment or tax office
- Experience in customer service
- Some college
- Decision-making skills
- Conflict Resolution skills
- Ability to work under pressure
- Adaptability and Teamwork
Responsibilities
- Receive high volume of inbound phone calls
- Make outbound calls to account owners
- Track correspondence sent, received or requiring further action in account management system
- Research owner contact information as needed
- Meet daily, weekly and monthly production objectives
- Be accountable for call quality, attendance, and adherence to work schedule results
Benefits
- On the job training
- Annual performance reviews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
