Call Center Representative-Operator PART TIME

Dent Neurologic Group LLP•Town of Amherst, NY

3d•$17 - $19•Onsite

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance (no overnight shifts), Medical, Dental & Vision Plans, Life Insurance, 401(k) Retirement Plan, Critical Illness, Accident, & Legal Plans, Wellness Program, Learning & Development Opportunities, Paid Time Off, Paid Holidays, Free Onsite Parking at All Locations. This is a PART-TIME position, working Mondays, Wednesdays, and Fridays from 8:00 am to 4:30 pm, totaling 24 hours per week. The location is Amherst, NY.

Requirements

Ability to maintain strict confidentiality
Good verbal communication, interpersonal and telephone skills
Good working knowledge of medical terminology
Good planning, organizational, and problem solving skills
Ability to work independently or within a team environment
Willing and able to work overtime as required to meet operational needs and perform all duties
Availability for departmental meetings, which may require reporting early and staying late
Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines

Nice To Haves

1-year experience in a call center or customer service environment

Responsibilities

Provide excellent customer service in all interactions with patients, clinical support staff, management, and provider
Transfer telephone calls to appropriate locations, departments and personnel within the organization
Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support
Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs
Create and update patient accounts with demographic and insurance information
Confirm and cancel patient appointments for all specialties and multiple ancillary services
Page on call provider for hospital consult requests
Work with support staff to provide external providers with immediate access to Dent providers for emergent requests
Completes clerical duties in a time efficient manner as set forth by the Manager
Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals
Meet or exceed key performance indicators; tone, accuracy, call volumes, response times, and average durations