Call Center Representative - Medical

EAR NOSE AND THROAT CONSULTANTS PC • Southfield, MI

7d • $17 - $19 • Onsite

About The Position

As a Patient Communications Team Member (PCT), you will often be the first team member to interact with our patients. You have the primary position, in our Perfect Patient Journey model, which will determine the patient’s experience with our practice. Patient Communication Team Members are the liaison between our practice and its established and new patients. Computer experience and data entry accuracy are essential. The ideal candidate must be attentive and have the ability to work efficiently in a high-volume work environment.

Requirements

• Computer experience and data entry accuracy are essential.
• Attentive and have the ability to work efficiently in a high-volume work environment.
• Strong telephone communication, Required
• Strong verbal communication, Required
• Active listening
• Attention to detail
• Ability to multi-task
• Effective time management
• Ability to use two monitors & computer
• Efficiently use Microsoft 365

Nice To Haves

• Team Player
• Helpful, caring, responsive and positive demeanor
• Medical Terminology, Preferred
• Compassion for helping people
• Previous experience in a Patient support role, Preferred
• Patient focused
• Adaptability to different personality types

Responsibilities

• Schedule patients appointments
• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Follow communication “scripts” when handling various patient needs.
• Identify patients’ needs, clarify information, and troubleshoot patient inquiries.
• Build sustainable relationships and engage patients by being patient and thorough.
• Maintain records of all conversations in Call Center Database in an understandable manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed