Call Center Representative

Temple University • Philadelphia, PA

2d • Onsite

About The Position

Temple University's Kornberg School of Dentistry is searching for a Call Center Representative! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

Requirements

• At least one year of related experience handling a high volume of calls and multiple lines.
• An equivalent combination of education and experience may be considered.
• Understands the importance of maintaining confidentiality under HIPAA standards.
• Ability to remain calm and focused, while gaining potential patients’ needs to make the proper appointment.
• Must have knowledge of dental and or medical insurance.
• Ability to clearly communicate on the phone with patients, including conferencing using the language line for non-English speaking clients.
• Ability to navigate through computer platforms, scheduling books and the VoIP telephone, simultaneously.
• Ability to work and collaborate with team members.
• Ability to manage high-volume of calls in a timely manner and work well under pressure, multitasking while paying close attention to detail.
• Must be a natural problem solver and highly adaptable to change.
• Must have strong typing skills.

Nice To Haves

• Bilingual Spanish/English.
• Previous experience within a dental, medical, or higher education environment.

Responsibilities

• Effectively and efficiently schedule treatment and admission consultation appointments for patients for our student doctors and/or specialists.
• Triaging incoming calls requests.
• Scheduling patient appointments within multiple clinics.
• Assisting with appointment cancellation or rescheduling.
• Documenting and updating patient records in the axium system, including inputting and updating insurance information.
• Multitasking and navigating through multiple incoming calls, and language line conferencing for non-English speaking callers while documenting the call electronically.
• Answering patient questions and making independent decisions for complex administrative issues.
• Performing other duties as assigned.
• Provide a professional and polite, customer-focused presence over the telephone.
• Answering the main telephone lines for the Dental School clinics.
• When scheduling appointment, carefully retrieve patient information necessary to registered them in the system and inform patient of adequate information that must be presented at time of visit, as required.
• Assist callers in identifying needs and then routing calls appropriately.
• Answering questions of a complex administrative nature from callers.
• Send out correspondence pertaining to patient appointment.
• Exercise upmost diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols in accordance to clinic policies and HIPAA requirements.

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed