Call Center Representative - In-bound

Credit Union of America • Wichita, KS

1d • $18 - $22 • Onsite

About The Position

Provide centralized in-bound call support by delivering professional, accurate, and courteous service to members and staff. Assist with a variety of requests, including transactions, account inquiries, and general service questions, while aiming to resolve needs without unnecessary transfers. When specialized support is required, ensure members are efficiently connected to the appropriate department.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Good phone communication skills including excellent projection and listening skills.
• Exceptional organizational skills.
• Good clerical skills including ability to operate a 10 key calculator and computer keyboard.
• Basic P.C. skills.

Nice To Haves

• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

• Handle a wide range of account inquiries with exceptional service and proper identity verification.
• Support members with loan maintenance requests, MessagePay one-time payments, review accounts for potential fee refunds, and assist with debit/credit card questions.
• Recognize when escalation is necessary and route to the correct resource for resolution.
• Troubleshoot and resolve digital banking issues, providing clear guidance and timely solutions.
• Process account and card maintenance requests, including stop payments (ACH or check) and debit/ATM card limit adjustments in accordance with department procedures and compliance standards.
• Perform other duties as assigned by supervisor.
• Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED