Call Center Representative I

Savas Management Center LLC • Scottsdale, AZ

18h • Onsite

About The Position

Lifekind Health is looking for a full-time Call Center Representative to provide excellent customer service answering inbound calls and responding to questions about Lifekind services. Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, and dietitians work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

Requirements

• High school diploma required
• 2+ years experience in healthcare, preferably in patient care
• Strong knowledge of medical terminology, anatomy, and pharmacology
• Excellent communication and interpersonal skills
• Ability to empathize with patients and families
• Proficiency in Electronic Health Records (EHRs e.g., Epic, Cerner)
• Good organizational skills required
• High level of proficiency with Microsoft Excel, Word, Outlook, and Publisher

Nice To Haves

• Medical Assistant certification (CMA, RMA, NCMA, or CCMA) preferred
• Experience in call center or customer service preferred
• Bilingual or multilingual skills a plus

Responsibilities

• Answer inbound patient calls, responding to medical concerns and questions
• Provide accurate information on medications, treatments, and healthcare services
• Document patient interactions in electronic health records (EHRs)
• Triage urgent patient concerns, escalating to healthcare providers as needed
• Schedule appointments and follow-up care
• Educate patients on self-care and disease management
• Collaborate with healthcare providers and staff to ensure continuity of care

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic Life/AD&D, Short-Term, and Long-Term Disability policies for those enrolled in medical, plus additional voluntary coverage options
• 401(k) Retirement plan
• Medical and Dependent Care Flexible Spending Accounts
• Generous vacation, sick, and holiday benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED