Call Center Representative I

1st Community Credit Union • West Salem, WI

1d • Onsite

About The Position

We're looking for a friendly, service-minded individual to join our Call Center team. Whether you have banking experience or a strong customer service background, we'd love to hear from you. As a Call Center Representative I, you'll be the first point of contact for our members, providing friendly, knowledgeable service over the phone. You'll answer questions, assist with account requests, solve problems, and help members find products and services that fit their financial needs. If you enjoy helping people, learning new skills, and being part of a supportive team, this could be the opportunity for you.

Requirements

• Customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and critical thinking abilities.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Must be available to work onsite at our West Salem branch.

Nice To Haves

• Financial institution experience is a plus, but we're willing to train the right candidate with strong customer service skills.

Responsibilities

• Provide exceptional member service over the phone in a timely, courteous, and professional manner.
• Assist members with account questions, transaction requests, and service issues.
• Identify member needs and suggest appropriate credit union products and services.
• Maintain working knowledge of 1st CCU policies, procedures, and regulatory requirements.
• Uphold the highest standards of confidentiality, security, and professionalism.

Benefits

• Health, dental, vision, accident, critical illness, and cancer coverage
• 401(k) plan with 3% employer contribution, regardless of employee deferral (eligibility applies)
• Paid life insurance and long-term disability coverage
• Competitive wages and growth opportunities
• A culture that supports personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed