CALL CENTER REPRESENTATIVE I

OOIDA•Grain Valley, MO

8d•Onsite

About The Position

Under general supervision, performs a variety of routine clerical duties in accordance with standard procedures. Working in a high-volume Call Center. Ensuring all billing and payments are handled with excellent professionalism and customer service.

Requirements

High School Diploma or GED
Microsoft Office Suite experience

Nice To Haves

Knowledge of AS400 and Content Manager
Knowledge of the trucking industry
Bilingual (English, Spanish)

Responsibilities

Sets up and/or sends information out on Direct Pay (Automatic payment from credit cards or checking accounts.)
Prepares annual amounts paid, when requested by a member.
Works with members, vendors, and other departments by verbal communication, phone, e-mail, web, text, fax and/or mailings
Collects payments using various methods while maintaining customer confidence and protects operations by keeping information confidential
Understands the billing process and how that relates to the payment application, and can effectively communicate that information to internal and external customers
Verifies entered customer and billing data by reviewing, correcting, deleting, or reentering data
Assumes responsibility for effectively researching, tracking and resolving payment problems and discrepancies
Basic understanding of the job/duties
Volunteers to cover extra shifts as needed
Shows up to work on time ready to work
Works to back-up other billing jobs and secondary duties where cross training is complete
Provides leadership to others through example and sharing of knowledge/skill
Participate in proactive team efforts to achieve departmental and Association goals
Maintains customer confidence and protects operations by keeping information confidential
Keeps accurate records of time worked and submits timesheets at appropriate times
Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals
Regular and predictable attendance is a condition of employment and an essential function of this position.
This position is classified as full-time, requiring a standard work schedule of 40 hours per week.
Works weekends and evenings, including more than 8 hours a day when the needs of the business demand
Performs various special projects and other duties as assigned