Call Center Representative I - PBM

ProCare Rx • Gainesville, GA

67d

About The Position

This role involves handling inbound telephone calls in a call center environment, focusing on customer service within the Pharmacy Benefit Management (PBM) sector. The representative will be responsible for addressing client issues, documenting information, and collaborating with management.

Requirements

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.

Nice To Haves

• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program provides confidential support and counseling.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED