Call Center Representative (Behavioral Health)
Prosser Memorial Health•Benton City, MO
•$21 - $30•Onsite
About The Position
The Behavioral Health Call Center Representative serves as the first point of contact for patients seeking behavioral health services. This position provides compassionate, patient-centered customer service while scheduling appointments, processing referrals, managing incoming calls, and assisting patients in accessing appropriate behavioral health resources. The representative must communicate with empathy, maintain confidentiality, and effectively support patients who may be experiencing emotional distress or behavioral health concerns.
Requirements
- High school diploma or GED required
- Excellent communication, organizational, and multitasking skills
- Ability to remain calm, compassionate, and professional when interacting with individuals experiencing behavioral health concerns
- Strong problem-solving skills and ability to work independently while collaborating with the care team
Nice To Haves
- Minimum one year of medical office, call center, behavioral health, or customer service experience
- Experience working in a behavioral health or mental health setting
- Crisis Intervention training or certification
- Bilingual (English/Spanish)
- Experience with Epic or other electronic medical record systems
- Medical terminology knowledge
Responsibilities
- Scheduling appointments
- Processing referrals
- Managing incoming calls
- Assisting patients in accessing appropriate behavioral health resources
- Communicating with empathy
- Maintaining confidentiality
- Supporting patients experiencing emotional distress or behavioral health concerns
Benefits
- Excellent health, dental, and vision benefits
- Retirement plan with employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
