Call Center Project Coordinator
About The Position
Alpine Pioneers is seeking Call Center Project Coordinators (PCs) to manage customer intake and early-stage experiences. In this role, you will guide customers through their initial interactions with Alpine, ensuring a clear and seamless transition to the next steps. You will utilize internal tools, including AI-assisted workflows, and adhere to Standard Operating Procedures (SOPs) to understand customer needs, resolve simple issues, and facilitate accurate handoffs to appropriate teams. This position combines direct customer interaction with operational insight, allowing you to influence both the customer's perception of Alpine and the continuous improvement of our systems and processes. It is ideal for individuals who enjoy assisting customers in live interactions, critically analyzing workflow efficiency, and enhancing processes through diligent execution.
Requirements
- Experience in customer operations, intake, support, or coordination roles is helpful.
- Experience working with SOPs, CRMs, or workflow tools is a plus.
- Comfort using modern tools (including AI-assisted workflows) is preferred.
- Strong communication skills.
- Judgment.
- A learning mindset.
Responsibilities
- Serve as the first point of contact for customers via phone and chat.
- Guide customers to the appropriate next step in their journey with minimal friction.
- Ask targeted questions to understand customer goals, constraints, and information gaps.
- Resolve simple issues to minimize unnecessary transfers.
- Apply SOPs and workflow logic while adapting to real-world customer scenarios.
- Utilize AI-assisted intake and routing tools for decision support, ensuring quality through judgment.
- Ensure clear documentation and accurate handoffs to set customers and downstream teams up for success.
- Maintain clean and complete data in internal systems.
- Provide feedback on workflows and identify gaps or edge cases.
- Handle high volumes of inbound inquiries with accuracy, clarity, and professionalism.
Benefits
- Competitive compensation, DOE
- Group health insurance plus health savings account
- 401k
- Paid time off
- Paid holidays
- Life insurance
- Short-term disability
- Paid educational and professional development training
- Work-from-home (remote)
- All computer equipment will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
