Call Center Coordinator

Hilton Grand Vacations•Las Vegas, NV

About The Position

Discover a grand career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a diverse team of Team Members supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences. The Call Center Coordinator will be responsible for data entry, data entry auditing, processing and distributing reports, and other support duties. This role requires meticulous attention to detail, excellent written and verbal communication skills, and the ability to ensure accuracy and compliance with company policies and contracts.

Requirements

Basic ability in Microsoft Suite (Excel, PPT, Word, Outlook)
Detail oriented, organized, with good time and self-management
Excellent verbal / written / proactive communication and ability to work collaboratively as part of a team and independently
Ability to multi-task / re-prioritize tasks, discretion with confidential information, problem-solving skills
Adaptability

Nice To Haves

Intermediate ability in Microsoft Suite (Excel, PPT, Word, Outlook, Automate)
Project management

Responsibilities

Input tours by Members Table and Virtual Tour Agents in adherence to departmental and program policies.
Conduct regular audits of data entries to ensure accuracy and compliance with financial regulations.
Collaborate with the marketing team members and leadership for statuses, reports, and any issues or concerns.
Generate and distribute cross-departmental reports as scheduled or as needed.
Ensure all activities comply with company policies and relevant regulations.
Gain and maintain knowledge of Personally Identifiable Information (PII) compliance and data security best practices.
Administrative projects including creating workflows, surveys, trackers, lists, posters, and newsletters through Microsoft suite / Canva
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
This role requires the ability to navigate multiple computer systems and screens simultaneously.