Call Center Patient Access Representative (Bilingual)

Healthcare Network • Immokalee, FL

2d • Hybrid

About The Position

Healthcare Network (HCN) is a Federally Qualified Health Center (FQHC) serving as the medical home for patients from birth to geriatric. We provide quality medical, dental and behavioral health services through board certified physicians and evidence-based practices to ensure that the whole patient receives quality care, regardless of insurance or income status. We seek individuals to join our team of caregivers who are passionate about their community and the health and wellbeing of those who live and work here. Bilingual candidates are preferred, as the majority of our patients' first language is not English. In return for your expertise, HCN offers a highly competitive wage and benefit package for our full-time employees. We are currently hiring for a Call Center Patient Services Representative I for our Call Center office, located at 1454 Madison Ave. Immokalee, FL 34142. Remote positions available after meeting a minimum of 3 months working on-site. Florida residency required. Candidates for hire must complete our pre-employment processing, which includes a Level 2 AHCA screening, urine drug screen, and validation of job-required immunizations. Additional information regarding the AHCA background check process is available at https://info.flclearinghouse.com

Requirements

• Bilingual proficiency (preferred, as the majority of our patients' first language is not English).
• Florida residency required.
• Must complete pre-employment processing, including Level 2 AHCA screening, urine drug screen, and validation of job-required immunizations.

Nice To Haves

• Experience in a call center environment.
• Familiarity with healthcare systems and electronic health records (EHR).

Responsibilities

• Serve as the first point of contact for patients in the call center.
• Schedule appointments and manage patient records.
• Provide information about HCN's services and assist with patient inquiries.
• Ensure accurate patient registration and insurance verification.
• Adhere to all privacy and confidentiality policies.

Benefits

• Competitive pay
• 11.5 paid holidays (New Year's, MLK, Good Friday, Memorial Day, July 4th, Labor Day, Columbus Day, Thanksgiving/Day after; Christmas Eve; Christmas Day; New Year's Eve (4 hours))
• Paid Time Off bank of 10 days in first calendar year
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance (company-paid)
• 401K savings plan
• Other miscellaneous employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed