Future Leasing Call Center Opportunities in Maitland, FL

Hillpointe•Maitland, FL

21h•Onsite

About The Position

Hillpointe is seeking candidates for multiple levels within its centralized call center team, supporting prospective and current residents across multiple communities. This team is crucial for delivering an exceptional resident experience, from initial inquiry through leasing and ongoing support. Opportunities exist for National Leasing Specialists (Level 1 & 2) and Customer Care Specialists (Level 3, 4, & 5) in our Maitland, FL office. Candidates may be considered for current and future roles within this dynamic and innovative team.

Requirements

High school diploma or equivalent required
Strong communication skills, both verbal and written
Customer-first mindset with the ability to remain calm, patient, and professional in all interactions
Strong attention to detail and accurate data entry skills
Ability to multitask across multiple systems and communication channels
Comfortable working in a fast-paced, high-volume, metrics-driven environment
Strong problem-solving and de-escalation skills
Ability to prioritize and manage competing requests effectively
Weekend availability required, including Sundays

Nice To Haves

Experience in call center, customer service, sales support, or property management preferred
CRM experience preferred

Responsibilities

Support prospective and current residents through phone, chat, text, and email.
Respond promptly to inbound inquiries and provide clear, professional assistance.
Convert leads into scheduled property tours or virtual leasing experiences.
Conduct outbound follow-ups to support the leasing process.
Accurately enter and maintain prospect and resident information in CRM systems.
Support applicants through the leasing and application process, including documentation and issue resolution.
Handle resident service inquiries and provide timely support or escalation.
Route calls and requests to the appropriate property or internal team.
Manage and respond to CRM queues to ensure timely follow-up.
Address escalated concerns professionally and escalate complex issues to leadership.
Support reputation management responses and customer experience initiatives.
Share feedback and insights to improve processes, scripts, and training.
Collaborate with team members and leadership to ensure a consistent and high-quality customer experience.