Future Leasing Call Center Opportunities in Maitland, FL

Hillpointe•Maitland, FL

1d•Onsite

About The Position

Hillpointe is seeking candidates for ongoing hiring opportunities within its centralized call center operations team in Maitland, FL. This team supports prospective and current residents across multiple communities through various communication channels, playing a critical role in delivering an exceptional experience from initial inquiry through ongoing resident support. Candidates may be considered for current and future opportunities as National Leasing Specialists (Level 1 & 2) and Customer Care Specialists (Level 3, 4, & 5).

Requirements

High school diploma or equivalent required
Strong communication skills, both verbal and written
Customer-first mindset with the ability to remain calm, patient, and professional in all interactions
Strong attention to detail and accurate data entry skills
Ability to multitask across multiple systems and communication channels
Comfortable working in a fast-paced, high-volume, metrics-driven environment
Strong problem-solving and de-escalation skills
Ability to prioritize and manage competing requests effectively
Weekend availability required, including Sundays

Nice To Haves

Experience in call center, customer service, sales support, or property management preferred
CRM experience preferred

Responsibilities

Support prospective and current residents through phone, chat, text, and email.
Respond promptly to inbound inquiries and provide clear, professional assistance.
Convert leads into scheduled property tours or virtual leasing experiences.
Conduct outbound follow-ups to support the leasing process.
Accurately enter and maintain prospect and resident information in CRM systems.
Support applicants through the leasing and application process, including documentation and issue resolution.
Handle resident service inquiries and provide timely support or escalation when needed.
Route calls and requests to the appropriate property or internal team.
Manage and respond to CRM queues to ensure timely follow-up.
Address escalated concerns professionally and escalate complex issues to leadership when necessary.
Support reputation management responses and customer experience initiatives.
Share feedback and insights to improve processes, scripts, and training.
Collaborate with team members and leadership to ensure a consistent and high-quality customer experience.