Call Center Operator FT Geneva General Hospital Day Shift

Finger Lakes Health • City of Geneva, NY

27d • Onsite

About The Position

Join the team as a Call Center Operator, supporting hospital operations and delivering customer service. Under the supervision of the Director of Security, the operator uses the Meridian I Telephone System console and manages the hospital’s 24-hour answering service, paging system, and emergency response center. The role provides courteous, professional assistance to patients, visitors, physicians, and staff. It requires excellent communication, multitasking in a fast-paced environment, and a calm, professional demeanor during emergencies.

The position is full-time at 72 hours per pay period, on-site in Geneva, New York. The day shift is 7 a.m. to 3 p.m., with a weekend and holiday rotation.

Requirements

• High school diploma or GED.
• Outstanding customer service and communication skills.
• Ability to remain calm and professional during busy or stressful situations.
• Strong multitasking and organizational abilities.
• Ability to handle confidential information with discretion.
• Excellent interpersonal skills and ability to work as part of a team.
• Sensitive and reassuring approach when interacting with patients and families.
• Ability to prioritize tasks while maintaining accuracy and professionalism.
• No licensure or professional certifications are required.

Nice To Haves

• Business or Office Assistant degree.
• Previous switchboard or call center operator experience.
• Experience working with patients and/or handling emergency situations.

Responsibilities

• Operate the Meridian I Telephone System console efficiently and accurately.
• Manage the hospital’s 24-hour answering service and paging system.
• Respond to emergency communications and activate appropriate response procedures.
• Route incoming calls and provide accurate information to callers.
• Perform general clerical and administrative duties.
• Maintain confidentiality of patient and organizational information.
• Provide customer service consistent with Healing Environment standards.
• Greet and assist patients, visitors, physicians, and staff courteously and professionally.
• Collaborate with hospital departments to ensure effective communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED