Call Center Operator - Physician Partners - Charleston OBGYN - Roper St. Francis Office Park

Roper St. Francis Healthcare•Ladson, SC

3d•Onsite

About The Position

This role is responsible for maintaining accurate on-call scheduling for all RSFPP physicians and serving as the primary point of contact for RSFPP physician practices during off-hours. The operator will contact on-call physicians when protocol requires, perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, and coordinate precertification for referrals to specialists. Additionally, the role involves accepting payments for new patients and class/event registrations, and providing accurate and efficient telehealth services including general information, provider referral, class registration, and client assistance. The candidate will uphold the standards and strategic goals of the Customer Services program and promote quality service.

Requirements

High school diploma
Two years recent customer service experience or related healthcare experience
At least one year call center experience or telephone customer/patient service experience
Typing speed of 40 wpm
Knowledge of medical terminology
Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred
Strong verbal and written communication skills including good voice quality; good diction and articulation
Active listening skills
Good problem solving skills
Ability to handle multiple tasks at the same time
Good teamwork
Positive, enthusiastic, helpful personality
Ability to work autonomously and exercise independent judgment
Detail oriented
Good organizational skills
Must maintain strict confidentiality of patient information

Nice To Haves

Familiarity with medical terminology preferred

Responsibilities

Maintain accurate on-call scheduling for all RSFPP physicians.
Serve as primary point of contact for RSFPP physician practices during off-hours.
Contact on-call physicians when protocol requires.
Perform financial reconciliation/Payment Research.
Perform appointment scheduling.
Perform insurance verification.
Coordinate precertification for referrals to specialists.
Accept payment for new patients and class/event registrations.
Provide accurate and efficient telehealth services including general information, provider referral, class registration, and client assistance to patients or health plan members.
Uphold the standards and strategic goals of the company wide Customer Services program.
Promote quality service.