Call Center Nurse RN
About The Position
Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. Positions in this function require various nurse licensure and certification based on role and grade level. Licensure includes RN, depending on grade level, with current unrestricted licensure in applicable state. Roles are responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy and recommending an appropriate level of clinical care based on clinical judgment and protocols. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Requirements
- Associate’s Degree in Nursing
- Current, unrestricted RN licensure (include state specific license)
- 2+ years of clinical experience
- Ability to work the following schedule, Monday – Friday, 3PM – 7PM CST with rotating of one weekend day for on call support approximately 5-6 weeks (12 hours)
Nice To Haves
- Bachelor's Degree in Nursing (BSN)
- EMR experience, specifically with Epic
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Responsibilities
- Analyzes and investigates
- Provides explanations and interpretations within area of expertise
- Uses pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigates non-standard requests and problems, with some assistance from others
- Works exclusively within a specific knowledge area
- Prioritizes and organizes own work to meet deadlines
- Provides explanations and information to others on topics within area of expertise
- Assess patient's health status and recommend care based on clinical judgment and protocols
- Identify potential care and/or provider gaps
- Coach consumers on treatment alternatives
- Coordinate services and referrals to health programs and community services
- Assesses and triage immediate health concerns
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
