RN - Registered Nurse - Clinical Call Center
About The Position
Responsible for providing telehealth services involving all ages of patients. This includes telephone triage; health information and education; and physician and service referral and other specialty access lines using established protocols, approved references, and specific medical resources. Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation. Performs ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status. Provides educational and resource referrals based on patient needs. Instructs patients in an articulate and professional manner based on expressed needs and available resources. Demonstrates awareness of legal issues in all aspects of telephone triage. Documents health information accurately.
Requirements
- Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
- Any additional state licensure requirements must be obtained within first 30 days of employment.
- Needs and maintains Basic Life Support (BLS).
- Obtains and subsequently maintains additional required department specific competencies and certifications.
Nice To Haves
- Bachelor’s Degree in nursing preferred.
- Graduate from an accredited nursing program preferred, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA).
- Maintains Advanced Cardiac Life Support (ACLS).
- Maintains Pediatric Advanced Life Support (PALS).
Responsibilities
- Provide telehealth services involving all ages of patients.
- Perform telephone triage.
- Provide health information and education.
- Refer patients to physicians and services.
- Handle other specialty access lines using established protocols, approved references, and specific medical resources.
- Demonstrate knowledge in decision-making for a diverse client population with a wide range of problems and acuity.
- Perform effectively in answering caller inquiries and crisis intervention following established protocols with appropriate communication and documentation.
- Perform ongoing, systematic assessment and data collection, focusing on physiological, psychological and cognitive status.
- Provide educational and resource referrals based on patient needs.
- Instruct patients in an articulate and professional manner based on expressed needs and available resources.
- Demonstrate awareness of legal issues in all aspects of telephone triage.
- Document health information accurately.
Benefits
- EEO/AA Employer M/F/Disability/Vet
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
