Call Center Medical Receptionist

Arroyo Vista Family Health•Los Angeles, CA

41d•$22 - $25•Hybrid

About The Position

Under the supervision of the Clinic Operations Manager, the Call Center Medical Receptionist serves as the primary contact for patient telephone access to Arroyo Vista Family Health Center clinics. This role involves answering, greeting, screening, and directing incoming telephone calls, electronic messages, and other web-based communications. The Call Center Medical Receptionist will respond to basic inquiries, refer to appropriate clinic personnel, and distribute messages using various electronic methods. Additionally, this position is cross-trained with medical reception duties, including scheduling and confirming appointments, registering patients, and performing insurance verification.

Requirements

Six months to one year of experience as a medical receptionist.
Strong telephone etiquette.
Excellent verbal and written communication skills.
Knowledge of medical terminology, insurance plans, and eligibility requirements.
High school graduate or GED certification.
Bilingual (English/Spanish).
Computer experience with excellent computer skills in a Microsoft Windows environment.
Access to automobile with valid California driver’s license and state-mandated automobile insurance.
Ability to type 35 wpm.
Ability to deal effectively with patients, staff, and visitors.

Nice To Haves

Knowledge of HIPPA compliance.

Responsibilities

Welcoming patients and visitors in a friendly, professional, and courteous manner via telephone, telehealth, or in-person appointment.
Answering multi-telephone lines, ensuring all calls are channeled to and responded by the appropriate personnel.
Completing “warm telephone transfers” to appropriate personnel.
Collaborating with outsourcing call center agents as needed.
Verifying patient demographics at each patient contact via phone, telehealth, or in-person appointment.
Scheduling appointments for all clinic sites and providing general agency program information.
Registering patients and entering patient demographics in the Practice Management System (PM).
Initiating patient encounters with the appropriate pay code for telephonic, telehealth, or in-person visits.
Assuring that patient registration, medical history, and consent and privacy forms are thoroughly completed and signed on an annual basis.
Verifying patient insurance and eligibility prior to the patient’s office visit.
Monitoring appointment requests via electronic patient communication systems (e.g., Caremessage, patient portal, and internal clinical tasking).
Communicating effectively with billing staff for financial screening and cashier services.
Communicating effectively with the Managed Care Department for assistance with Primary Care Provider or Health Plan assignments.
Obtaining and distributing Patient Perception Surveys to patients.
Communicating in an effective and professional manner with Physicians, ancillary departments, nursing, office staff, Health plan representatives, patients, and their families.
Actively participating in the Environment of Care Program.
Following all Agency safety and health standards, regulations, procedures, policies, and practices.
Performing other duties as necessary.