Call Center LPN on-site

Summit BHC•Green Bay, WI

2d•Onsite

About The Position

The Intake Coordinator serves as a single point of entry for inpatient admissions and manages daily patient intake operations. Duties may include phone triage, responding to service requests, calling patients back, and documenting call activity. The role includes scheduling, financial counseling, and insurance verification, at or outside the facility depending on patient or hospital needs. The Intake Coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary information, verifies insurance eligibility, coordinates with insurance providers, and communicates with referral sources and families to support a smooth admissions process. This position is onsite at the facility unless the facility identifies the position as part of a remote call center. It is an individual-contributor role.

Requirements

High school diploma or equivalent.
One or more years of experience in healthcare admissions.
Experience in patient assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
Knowledge of community resources.
Outstanding interpersonal, interviewing, and assessment skills.
Skill in telephone etiquette and paging procedures.
CPR and de-escalation and restraint certification; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree in social work, psychology, counseling, or a related field.
Healthcare admissions experience in mental health or substance use disorder.
First aid may be required based on state or facility requirements.

Responsibilities

Conduct pre-admission screenings and schedule assessments.
Provide additional Call Center Team coverage, including answering phones, reviewing and accepting patients, verifying insurance, and assisting with insurance pre-certifications during high-volume periods.
Work with business office, nursing, and clinical staff, as well as external parties, to support timely patient admissions.
Refer inquiries to other agencies and community resources when facility assistance or admission is not appropriate.
Provide information and referral services to internal and external customers.
Present clinical information to a member of the medical staff for intake approval.
Provide crisis intervention services when needed.
Verify insurance during intake.
Maintain documentation related to the admissions process.
Communicate with referral sources about the status of referred patients and promote and provide education about available services.
Provide clerical support to admissions, including preparing admission folders, maintaining an adequate supply of pre-stuffed folders, auditing patient charts, and monitoring patients in an internal waiting room.