On-Site Medical Call-Center Specialist

DCI Donor Services • Knoxville, TN

4d • Onsite

About The Position

DCI Donor Services (DCIDS) is seeking a dynamic and enthusiastic Donor Specialist to join our team and contribute to our mission of saving lives through organ and tissue donation. This role is crucial in coordinating the gift of health and life by communicating with potential donor families during difficult situations and building relationships. The ideal candidate will possess strong interpersonal skills, the ability to communicate effectively in both oral and written formats, and a passion for this important work. DCIDS has been a leader in reducing the transplant waiting list for over four decades, operating nationwide donation, transplantation, and distribution of organs and tissues. We manage organ procurement/tissue recovery organizations, including Sierra Donor Services and Tennessee Donor Services, with operations in California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by our service to donor families and recipients, and our mission is to achieve success in this endeavor by mobilizing people and technology to extend the reach of each donor’s gift and share the importance of the gift of life. Our employee-led strategy team ensures all communities feel welcome and safe, fostering fairness, belonging, and forward thinking.

Requirements

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
• 1+ years in a health-care related position including use of medical terminology.
• Working knowledge of computers and Microsoft Office applications.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, communication, and conflict management skills.
• Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.
• Must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

Nice To Haves

• CTBS, RN, or LPN desired.

Responsibilities

• Effectively captures medical information accurately and completely into donor management software.
• Facilitates the donation process through coordination and communication with donor families and medical personnel.
• Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
• Performs other related duties as assigned.

Benefits

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree