Call Center Loan Officer
Indiana Members Credit Union•Indianapolis, IN
•Onsite
About The Position
The Call Center Loan Officer is responsible for processing and closing loan applications along with soliciting lending products for members. We are looking for an individual knowledgeable in consumer lending and excels in strong verbal communication. This position will provide exceptional member service and assist in meeting the needs of each member they come in contact with.
Requirements
- High School Diploma or Equivalent
- 6-12 months of Consumer Lending Experience
- Excellent Communication skills – verbal and written
- Proficient with Credit Union core system and all ancillary systems
- Knowledgeable of all consumer lending guidelines/policies and regulations
- Must be registered and approved by the NMLS registry within sixty days of hire date.
Nice To Haves
- Previous financial institution experience preferred
Responsibilities
- Solicit membership for member lending needs
- Interview Members for Loans by Phone, Email, Mail, or Fax
- Evaluate credit worthiness by processing loan applications and documentation within specified limits
- Prepare all loan documents for closing
- Process credit card applications
- Assess customer needs, explore all options and introduce different types of loans
- Cross Sell Other Credit Union Products
- Assist with Member Service calls and questions as needed
- Process Synapsis Queue Events, reports and other referrals
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
