Call Center Healthcare Representative - Part-Time Remote US
About The Position
Join Gainwell as a Call Center Healthcare Representative and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours. This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Requirements
- At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
- Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
- Clear and professional communication skills with the ability to manage challenging conversations calmly.
- Self-motivated and dependable, with the ability to work independently in a remote setting.
- Minimum hard-wired high-speed internet connection required (no Wi-Fi) with minimum download speed of 25 Mbps and upload speed of 10 Mbps, plus a private, distraction-free workspace.
Nice To Haves
- Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
Responsibilities
- Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
- Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
- Document customer interactions clearly and accurately in multiple systems during live calls.
- Meet performance expectations including quality standards, service levels, and productivity goals.
- Contribute to a collaborative team environment focused on delivering reliable and responsive support.
Benefits
- medical
- dental
- vision
- 401(k) options
- flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
