Call Center & Fulfillment Specialist

Stratus Industries LLC•Milwaukee, WI

19h

About The Position

We’re looking for a reliable, detail-oriented individual to support our call center, data entry, and fulfillment operations. This role blends customer service with hands-on work and is ideal for someone who enjoys variety, staying organized, and being part of a fast-paced, team-driven environment. You’ll play a key role in keeping daily operations running smoothly by supporting customer communication, ensuring accurate data entry, and helping move orders through fulfillment efficiently.

Requirements

Clear and professional communication skills (phone, email, in-person)
Strong attention to detail and accuracy
Basic computer skills with the ability to learn new systems quickly
Comfortable with data entry and working with order/customer information
Dependable with strong attendance and follow-through

Nice To Haves

Previous call center or customer service experience
Experience with data entry, reporting, or order management systems

Responsibilities

Answer incoming calls and assist customers with questions, orders, and support needs
Provide clear, professional, and timely communication across phone and email
Document customer interactions and ensure proper follow-up
Coordinate with internal teams to resolve customer issues quickly and accurately
Accurately enter orders, customer information, and project details into internal systems
Maintain organized, up-to-date records to support billing and order tracking
Track POs, orders, and shipment details to ensure alignment across teams
Assist with generating basic reports related to orders, shipments, and customer activity
Identify and flag discrepancies, missing information, or data inconsistencies
Assist with picking, packing, and preparing orders for shipment during slower call volumes
Support labeling, kitting, and boxing as needed
Help ensure orders are completed accurately and on time
Step in to support the operations team during downtime or lower call center activity