Call Center Executive: Bilingual Preferred

ABIC USA LLC•Bloomingdale, IL

29d

About The Position

Join ABIC USA, LLC and be part of a fast-growing call center team that connects customers with essential home and communication services. As an Account Executive, you’ll guide customers, provide exceptional service, and deliver results that make an impact every day.

Requirements

High School Diploma or GED
Minimum 1 year of experience in sales, customer service, or call center environment
Strong interpersonal and multitasking skills
Flexibility to work evenings, weekends, or holidays as required
Must be 18 years or older and legally authorized to work in the U.S.

Nice To Haves

Associate degree preferred
Bilingual candidates highly encouraged to apply

Responsibilities

Handle inbound and outbound calls to assist customers with home, mobile, internet, or service inquiries.
Use consultative selling techniques to understand customer needs, recommend tailored solutions, and close sales effectively.
Identify opportunities to retain customers or introduce additional value-added products and services.
Record and update customer information accurately in CRM tools and maintain organized call logs.
Listen actively, identify customer concerns, and provide timely, effective solutions.
Offer basic troubleshooting or guidance related to products, accounts, or billing.
Meet and exceed assigned sales, quality, and service goals.
Work cooperatively with peers and supervisors to share insights and improve results.
Maintain a courteous, empathetic, and professional tone on every call.