Bilingual Call Center Representative

Penske Automotive Group • West Palm Beach, FL

3h • Onsite

About The Position

Join Penske Automotive Group's Business Development Center (BDC) as a Bilingual Call Center Representative. In this role, you will handle outbound service calls for dealerships in Florida. This position offers comprehensive training, making it an excellent opportunity to start your career, even without prior experience.

Requirements

• Fluent in Spanish and English
• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
• Excellent communication, interpersonal and organizational skills
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• High school diploma or the equivalent and one year related experience; equivalent combination of education and experience
• Valid driver's license and a good driving record

Nice To Haves

• Associate's degree (A. A.) or equivalent; or one to two years of related experience and/or training; or equivalent combination of education and experience

Responsibilities

• Answer incoming service calls
• Record and relay basic vehicle information
• Offer price quote ranges for services requested
• Schedule appointments
• Answer basic maintenance questions
• Make outbound confirmation calls
• Connect customers with service advisors
• Respond to internet inquiries with courtesy, accuracy, and professionalism

Benefits

• Hourly rate plus the opportunity to earn extra in performance-based bonuses
• Health care options (medical, dental and vision)
• 401k savings and retirement plan with company match
• Training, resources and opportunities for career growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED