Call Center Customer Support Representative

NorthKey Community Care • Covington, KY

7d • Onsite

About The Position

NorthKey Community Care is seeking a full-time Call Center Customer Support Representative to provide a high level of customer service in interacting with new clients and callers. This position is responsible for a variety of duties, including answering phone calls within a centralized call center, providing excellent customer service, scheduling client appointments, and serving as an informational resource to callers about NorthKey Community Care's services and programs. Training hours would be M-F 8:30 am to 5 pm, and then the schedule would switch to M-F 10 am to 6 pm.

Requirements

• High school diploma or GED required.
• Possess strong phone contact, active listening, and customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to adapt and respond to different types of individual needs

Nice To Haves

• Experience in customer support, receptionist, and/or administrative duties is preferred.

Responsibilities

• Answer calls to NorthKey's centralized call center to support clients in a courteous and polite manner by providing a high level of customer service.
• Be an informational resource to both staff and clients contacting the call center.
• Maintain a patient and empathetic attitude at all times.
• Contact clients by telephone to remind of upcoming appointments for identified staff members.
• Schedule and reschedule appointments for outpatient providers and other programs as deemed necessary.
• Maintain electronic health records per state regulations.
• Adhere to confidentiality in all matters pertaining to client information.

Benefits

• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days the first year)
• 10 Paid Holidays
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED