Call Center Customer Service Specialist
About The Position
AdNet/AccountNet, Inc. is an 8(a), WOSB, and WBE-owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. We are seeking a Virtual Customer Support Specialist. This role places you on the front line of assisting victims of fraud, where empathy, accuracy, and professionalism are essential. Our client is looking for dynamic individuals who thrive in a mission-driven environment where making a difference is the top priority. All candidates under consideration must be located within the contiguous United States and be able to work from home with a dedicated, distraction-free, quiet, and confidential workspace!
Requirements
- Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud.
- Strong technical ability to navigate computer systems and efficiently access customer information.
- Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
- Ability to provide accurate, unbiased information to callers
- Strong critical thinking skills while following documented processes and procedures
- Resilience in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations
- High school diploma or equivalent
- Ability to successfully pass a background check
- Strong communication skills for interacting with customers, team members, and leadership
- Professionalism, empathy, patience, respect, and a strong team-oriented mindset
Nice To Haves
- college degree or some college coursework preferred
Responsibilities
- Supporting a live call queue during scheduled project hours
- Using company-provided equipment to access multiple systems and tools
- Handling back-to-back inbound calls involving complex fraud-related situations
- Following documented procedures to ensure accurate and consistent call handling.
- Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3).
- Managing emotionally challenging interactions while maintaining professionalism
- Communicating effectively in a fast-paced virtual environment
- Completing additional tasks and duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
